Communication methods
Written, verbal and electronic methods vary in speed, cost and detail.
CAIE IGCSE Business 0264 - Paper 2
2.3 Methods of communication
Topical Past-Paper Questions
Why it’s here: Internal and external communication methods, barriers and choosing an appropriate channel.
Key concepts to revise
The main ideas to know for 2.3 Methods of communication.
Internal communication
Information moves between people and departments inside the business.
External communication
Businesses communicate with customers, suppliers, government and other stakeholders.
Communication barriers
Language, technology, poor feedback and long channels can reduce effectiveness.
Exam material
Past-paper questions
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