Quality control
Products are inspected to identify faults, often at the end of production.
CAIE IGCSE Business 0264 - Paper 2
4.5 Quality of goods and services
Topical Past-Paper Questions
Why it’s here: Quality control, quality assurance and why quality matters.
Key concepts to revise
The main ideas to know for 4.5 Quality of goods and services.
Quality assurance
Quality is built into every stage and becomes everyone’s responsibility.
Customer expectations
Reliable quality supports satisfaction, loyalty and reputation.
Cost of poor quality
Defects cause waste, returns, complaints and lost customers.
Exam material
Past-paper questions
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