CIE IGCSE Topical Past Paper 1

2.4 Internal and external communication

045/12/M/J/2024

RBG is an oil company. It has operations in 6 countries. RBG has 2000 employees including 60 managers. Some of its managers use a laissez-faire leadership style. All of RBG’s internal communication uses information technology (IT) based methods. The Managing Director knows RBG’s business activities can create external costs and external benefits. She says: ‘Pressure groups often try to influence business decisions.’

(d) Explain two methods of IT based communication RBG might use with its employees. [6]
Method 1:
Explanation:

Method 2:
Explanation: