CIE IGCSE Topical Past Paper 1
2.2 Organisation and management
045/12/M/J/2024
ADN is a food retailer. It has 5 shops and 300 full-time employees. All ADN’s employees receive off-the-job training. ADN has a tall hierarchical structure. managers have a narrow span of control and all use an autocratic leadership style. ADN’s directors are planning to expand the business and cannot decide whether it is better for a business to use internal growth or external growth.
(a) Define ‘span of control’. [2]
(b) Define ‘autocratic leadership style’. [2]
045/12/F/M/2024
RBG is an oil company. It has operations in 6 countries. RBG has 2000 employees including 60 managers. Some of its managers use a laissez-faire leadership style. All of RBG’s internal communication uses information technology (IT) based methods. The Managing Director knows RBG’s business activities can create external costs and external benefits. She says: ‘Pressure groups often try to influence business decisions.’
(a) Define ‘laissez-faire leadership style’. [2]
(b) Identify two roles of a manager. [2]
Role 1:
Role 2: